CNG Assistance - Help with Problems

Web forms for obtaining SEAS/CNG assistance

These forms are for members of the School of Engineering and Applied Sciences at the University of Rochester, its departments and programs. We are unable to provide general assistance to the larger Internet Community.

The problem email account is checked periodically, not continually, so there is often a delay between us receiving the report and you getting help. If your problem is an emergency (eg. crash of critical systems or services) contact CNG staff by phone (John Simonson: 275-3106, John Strong: 275-4873, Jim Prescott: 275-8265), or Bob Lindholm (275-0870). For office hours and other info (e.g., pager numbers), check the CNG Staff page.

Quick Access:

• I need to request service or consulting
• I have a device I would like to place on the SEAS network See also SOHO Firewall Policy if you want to place a device behind a building-level or SOHO-type firewall.
• Request an Account - for departmental secretaries, admins, and faculty/instructors only. You may not request an account for yourself here.
• New! Access to the Introductory Information Packet from outside of SEAS.

General Help

So that we may be able to properly assist you, you must first provide us with some information regarding your platform and operating system (OS). (Here is some information to help you do that).

Pick the option that best represents your problem machine and you will be provided with a form to fill out to provide us with even more specific information.

If you can't use forms, you are confused or in a hurry, feel free to submit your problem directly, via email to problem email.

Please send any feedback regarding these pages to the same address. Thank you.

• Computer Problem
  • Mac
    • MacOS X
    • System 8.x, 9.x
    • Prior to 8.x (limited support)
    • Other
    • Don't Know
  • PC (Linux)
    • RedHat Enterprise Linux 3.0/4.0
    • Fedora Core 6 and 7
    • RedHat Linux 7.x, 9.0, Fedora prior to 6 (no longer supported)
    • Other
    • Don't Know
  • PC (Windows)
    • Windows XP Professional
    • Windows XP Home (not recommended!)
    • Windows 2000
    • Windows NT 4.0 ( obsolete - no support)
    • Windows Me (obsolete - no support)
    • Windows 98SE/98 (obsolete - no support)
    • Other
    • Don't Know
  • Sun
    • Solaris 8 and 9 (SunOS 5.8-5.9)
    • Solaris 2.5-7 (SunOS 5.5-5.7) (limited support)
    • SunOS 4.X (limited support)
    • Other
    • Don't Know
  • SGI
    • Irix 6.2-6.5.X
    • Other
    • Don't Know

     

  NOTE: Please see Supported Operating System [OS] and Hardware Combinations for a listing of currnetly supported operating systems.

• Other Computer/OS Independant Problems
  • Printer
  • Network Connection
  • Input devices (keyboard, mouse, etc.)
  • Output devices (monitor, sound, etc.)

See also the CNG Documentation on the Local Computing Environement page.

You are problem since June 5, 1998.

Last modifed: Monday, 12-Oct-2009 11:57:23 EDT