Edmund A. Hajim  School of Engineering and Applied Sciences

"I Don't Know" Help Form

These forms are for members of the School of Engineering and Applied Sciences at the University of Rochester, its departments and programs. We are unable to provide general assistance to the larger Internet Community.

If the machine in question is functional, it should tell you the OS and version when it boots up and the OS launches.

If the machine has "hung" or is otherwise non-functional, then you can determine the OS version by looking at the system disks, if they are available to you, or the packaging of some of your software that you successfully run on a regular basis, for it may say "Windows 95 required" or "System 6.x or greater" - thus giving us a clue. You can type /bin/uname -a at any Unix-flavor prompt to determine the flavor and version or vers if at a DOS prompt.

If any of these methods for determining some information succeeds, please enter anything you discover here:

If you still have no success, see if you can remember the way the OS worked. Did you use a mouse and point-and-click your way around? If so, check here:
If not, then check here:
If you still have no idea, check here: I still don't know.

Next, it would be helpful for us to know what the model name of the computer is. Please try and enter any names you see on the box:

Also, if you know it, what is the IP address/network name of the computer? (eg. or fractal.ee)

Do you think this is a:

hardware problem
  • Printing
  • Networking
  • Other:
software problem
Name of software:

Now, tell us what your problem is in as much detail as possible:

Lastly, tell us about yourself:
(The following fields are REQUIRED and must have data in them for the submission to function. If one does not apply, enter "NA" in it and fill in the others.)

Phone Number:

When you are finished, click Submit below, which will sent the content of this form to us at problem@seas.rochester.edu.We will get back to you as soon as possible.

Last modifed: Friday, 16-Jun-2006 10:06:41 EDT