Edmund A. Hajim  School of Engineering and Applied Sciences

Mac "I Don't Know" Help Form

These forms are for members of the School of Engineering and Applied Sciences at the University of Rochester, its departments and programs. We are unable to provide general assistance to the larger Internet Community.

If the machine in question is functional, you can find out what version of MacOS it is running by selecting About this Mac from the "Apple Menu" in the upper left hand corner of the screen when you are in the "Finder" (in other words, no applications are active - a little computer icon should appear in the upper right hand corner).

If the machine has hung or is otherwise non-functional, then you can determine the OS version by looking at the system disks, if they are available to you, or the packaging of some of your software that you successfully run on a regular basis, for it may say "System 6.x or greater" - thus giving us a clue.

If either of these methods for determining the version succeeds, please enter anything you discover here:
If you still have no success, check here: I still don't know.

What processor is in your machine?

What is the model name of the computer? (eg. Mac LC II)
If you know it, what is the IP address/network name of the computer? (eg. or fractal.ee)

Do you think this is a:

hardware problem
  • Printing
  • Networking
  • It is dead/hung*
  • Other:

* In this case, let us know what you were doing when it crashed (eg. what software you were using)

software problem
  • The OS
  • Email:
    See also CNG Intro to Email
  • WWW:
  • FTP
  • Telnet
  • Math Applications:
  • MS Office version:
  • Other:

Now, tell us what your problem is in as much detail as possible:

Lastly, tell us about yourself:
(The following fields are REQUIRED and must have data in them for the submission to function. If one does not apply, enter "NA" in it and fill in the others.)

Phone Number:

When you are finished, click Submit below, which will sent the content of this form to us at problem@seas.rochester.edu.We will get back to you as soon as possible.

Last modifed: Friday, 16-Jun-2006 09:37:01 EDT