Edmund A. Hajim  School of Engineering and Applied Sciences

Mac "Other" Help Form

These forms are for members of the School of Engineering and Applied Sciences at the University of Rochester, its departments and programs. We are unable to provide general assistance to the larger Internet Community.

The fact that your problem Mac is running neither 6.x nor 7.x nor 8.x MacOS complicates matters some and this may well be the reason behind your problems. Also, those are the versions we primarily support.
However, we will work with you and attempt to resolve your problems as best we can.

Please tell us about your MacOS below: (you can find out what version of MacOS it is running by selecting About this Mac from the "Apple Menu" in the upper left hand corner of the screen when you are in the "Finder")

Next, what processor is in your machine?

What is the model name of the computer? (eg. Mac LC II, iMac)

If you know it, what is the IP address/network name of the computer? (eg. or fractal.ee)

Do you think this is a:

hardware problem
  • Printing
  • Networking
  • It is dead/hung*
  • Other:

* In this case, let us know what you were doing when it crashed (eg. what software you were using)

software problem
  • The OS
  • Email:
    See also CNG Intro to Email
  • WWW:
  • FTP
  • Telnet
  • Math Applications:
  • MS Office version:
  • Other:

Now, tell us what your problem is in as much detail as possible:

Lastly, tell us about yourself:
(The following fields are REQUIRED and must have data in them for the submission to function. If one does not apply, enter "NA" in it and fill in the others.)

Phone Number:

When you are finished, click Submit below, which will sent the content of this form to us at problem@seas.rochester.edu.We will get back to you as soon as possible.

Last modifed: Friday, 16-Jun-2006 09:34:42 EDT