Obtaining a computer account (often referred to somewhat incorrectly as an 'email' account) in HSEAS is fairly easy. There are a couple of restrictions, so let's get those out of the way.
There are three basic types of accounts on our network; the UNIX account needed by everyone. This provides your most basic identity within the Hajim School. Evenn if you do not intend on using this access, it is important that you activate this account.
The second type of account is the Email account; for undergraduates, this is the UR-provided undergrad email account. HSEAS IT staff do not have the ability to manage or assist with that account. All other HSEAS members (non-undergrads), with the exception of some guests, receive a Zimbra email account. This is provided by the UR (via the College of Arts, Sciences and Engineering) but is administered/managed by the HSEAS IT staff. Zimbra is accessed via your UR NetID and its password.
The third account type is the Active Directory (AD) account. This account is also provided by the UR, but like the ZImbra mail accounts, AD accounts for Hajim members are administered by the HSEAS IT group. The AD account is used to access Windows services and Windows systems that are part of the UR AD directory/authentication system. AD also provides access to many University IT provided services (e.g., the UR_Connected wireless network).
The three account types all maintain their passwords separately. That is, setting your HSEAS UNIX password does not affect your NetID or AD passwords. Recently though, the UR has provided an optional linkage between the NetID and AD passwords, so that you may keep both passwords the same with minimal effort.
As of May 2011, new accounts in the HSEAS environment use the NetID as the login name (although the password is still managed seprately). The UR has also been trying to ensure all NetID names match their AD name counterparts - so you shmould need to know only one login name, and possibly only two passwords.
There are just a few steps you need to know:
So, now on to how to get an account; you can request a small or large number of accounts at one time.
If you are requesting a small number of accounts (e.g, 1-5, typical for new faculty, staff, or grad students), you should simply go to the CNG account request web page http://www.seas.rochester.edu/CNG/Problem/Accounts
and fill out the form you find there. The form looks something like (I've removed the dialog boxes and added comments):
While the form is a convenience if you are requesting a small number of accounts, if you are requesting several accounts (more than 5 or so, common for new grad students in the Fall, or undergraduate courses) filling out the form repeatedly can be a bother. In that case, you have a couple of choices. Whatever you choose to do, send us plain-text only! Do not send Excel spreadsheets, Word documents, PDF files (!?!), or text that doesn't match what we need. Anything other than plain text in the correct format causes delays and problems for us, and in most cases, we'll just keep sending it back to you until we get what we need.
If you are working from a course list (available via ISIS), send an electronic copy of the registrar's course registration information for that course to us (mail it to firstname.lastname@example.org)
You should be able to get this, although you may need to cut and paste if the registrar can't send you one directly. This works really well for classes. It minimizes redundant typing, and minimizes the possibility of error. Course lists of course (sorry, couldn't resist) are usually inaccurate; there will always be students taking the course missing from the list, and students on the list who decided to not take the course. Please let us know about drops - so we can remove/disable those accounts. For adds, you can simply go to the web form and we'll add accounts.
Otherwise, you can send us (email@example.com) a message containing the information we need as simple text, one account per line, with full name, a colon, and the UR ID number, e.g.,
Bubba Q. Smith:12345678
If someone needs a specific login name, you'll need to use the web form. You should include much of the other information gathered in the form, but you only have to enter it once. Specifically, we should know why the accounts are being requested, who is requesting them, your contact information (so we can get in touch with you easily if there are problems) and the expected expriation date for these accounts That value should be set as follows:
Please be aware that it can take a long time to add a large number of accounts. Don't pass us a list 30 minutes before a class starts. Please do try to get us the list/requests at least a week before they will be needed.
Occasionally, you will request an account for someone who already has an account. Usually, we'll just let you know that they already have one. In many of these cases, the person has forgotten their password. To correct that, they will need to see on of the CNG staff in person (we don't fix this type of problem via email or over the phone) and should bring their UR ID card. They are also strongly urged to call ahead - we are often out of the office, and it is disappointing to make a trip to a CNG office only to find no one home.
We can occasionally make an exception about the UR ID requirement by creating a temporary false UR ID, but that is contingent on receiving a valid UR ID number within a few days. If we don't get that valid ID within a reasonable amount of time, we'll no longer allow the exceptions for that requestor, and will lock that account.
The material your get from the registrar and send to us send should look something like:
SCCR 38351 041 A064 08/08/03 11:00 A SUBJ 4CHE CRSE 255 TITLE CHE PROCESSES LAB - LECTURE *** MORE TO COME *** LEVEL 01 UNDERGRAD INSTR POINCARE, RENEE W. STATUS ACT/BU ENRL 018 CAP 040 PROJ 040 REG-STAT CHE 255 STUDENT NAME ID NUMBER SCR CLS LV COL TS MAJ1 MAJ2 DEGR RAW CRHRS BLURFLE, RICHARD PAUL 52255501 04 01 04 F CHE BS R 3.00 BARFLE, JESSICA NICOL 82445590 04 01 04 F CHE BS R 3.00 BIFFLE, MELISSA ANN 99392998 04 01 04 F CHE BS R 3.00 BOOMER, BUBBA JOE 82818948 04 01 04 F CHE BS R 3.00 TORVALDSON, JORGE LARS 72385377 04 01 04 F CHE BS R 3.00 GONZALEZ, NILS LUIS 66663767 04 01 04 F CHE BS R 3.00
We need the material to be in a very specific format; either the registrar's format (this one) or the simpler "name:URID" format, and we need the additional information, e.g., the expiration date, but only once for the whole set of new accounts.
Last modifed: Monday, 16-Jan-2012 10:18:40 EST